nw pk Privacy Policy
Your personal information is an important trust placed with us. nw pk has clearly stated in this policy what information is collected, why it is collected, and how it is kept safe.
This Privacy Policy ("Policy") applies to all users of the nw pk platform. By creating an account, logging in, or using any service on the site, you are considered to have accepted the terms of this Policy. To learn about the general terms and conditions of nw pk's services, please read our Terms and Conditions page.
Scope of Data Collection
nw pk collects certain personal information from users in order to provide services on its platform. The amount and type of information collected depends on which service you are using. We collect only the information necessary to run the service properly.
1.1 Registration Information
The information you provide when creating an account includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password chosen by the user
- National ID number or equivalent identity document details
1.2 Transaction Information
During deposits and withdrawals, we record payment method details (such as partial account information for bKash, Nagad, Rocket, Upay, or bank accounts), transaction amounts, and date and time. Full PINs or passwords are never stored under any circumstances.
1.3 Technical Information
When you use the nw pk website or app, certain technical information is automatically collected, including: IP address, device type and operating system, browser type and version, and time spent on the site and browsing patterns. This information is used to improve the platform's security and performance.
Purpose of Data Use
nw pk uses collected information only for the purposes listed below. No information is used for unrelated or unauthorised purposes.
- Account verification and confirmation that the user is aged 21+
- Completing deposit and withdrawal processes securely
- Delivering bonuses, rewards, and VIP benefits to the correct account
- Protection against suspicious transactions or fraud
- Providing customer support via live chat and email
- Identifying and resolving technical issues on the platform
- Notifying you about new offers and updates (if you have given consent)
We also analyse some data to ensure compliance with responsible gaming guidelines. Detailed guidelines on this can be found on our Responsible Gaming page.
Data Storage and Security
nw pk uses industry-standard technology to protect your personal information. All data transfers are secured through SSL encryption, and information stored on servers is kept in encrypted form.
3.1 Encryption and Access Control
User passwords are never stored directly — they are converted using a one-way hashing method. Access to sensitive personal information is restricted to specific authorised staff only, and a log is kept of every access.
3.2 How Long Information Is Retained
Information for active accounts is retained for as long as the account exists. After an account is closed, information may be retained for a set period to meet legal and financial audit requirements. Once that period ends, information is deleted securely.
3.3 Response to a Data Breach
If a security breach occurs, affected users will be informed as soon as possible and immediate steps will be taken to minimise any harm.
Sharing Information with Third Parties
nw pk never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete deposit and withdrawal processes.
- Technology partners: Technology service providers such as gaming software providers or cybersecurity services receive limited information under data security agreements.
- Legal obligations: Information may be provided in response to a court order or a valid request from a legal authority.
- Fraud prevention: Anonymised information may be exchanged with security agencies to identify potentially fraudulent activity.
Any sharing of information with third parties is governed by data protection agreements, and those parties are also required to maintain the same level of security.
Cookies and Tracking Technology
Cookies and similar technologies are used on the nw pk website. These technologies improve the user experience and help monitor the performance of the site.
5.1 Types of Cookies
- Essential cookies: These are required for login sessions and security and cannot be disabled.
- Functional cookies: Used to remember your language preferences and settings.
- Analytical cookies: Collect anonymised statistics to understand which pages are used most.
5.2 Cookie Control
Non-essential cookies can be disabled by changing your browser settings. Keep in mind that disabling certain cookies may limit some features of the site.
User Rights
Every user registered with nw pk retains the following rights regarding their own information:
- Right to access: You can find out what information we hold about you.
- Right to correction: If any information is incorrect, you can request a correction.
- Right to deletion: In certain circumstances you can request that your information be deleted, though where legal obligations exist, complete deletion may not be possible.
- Right to object to processing: You can object to your information being used for marketing purposes.
- Data portability: You can request to receive your own information in a structured format.
To exercise these rights, send a request to the email address listed in the contact section below. nw pk aims to respond to all reasonable requests as quickly as possible.
Protection of Minors
nw pk is strictly prohibited for anyone under 21 years of age. We do not intentionally collect personal information from any minor. Age verification at the time of registration is a mandatory step.
If it comes to our attention that a person under the age of 21 has created an account, that account will be suspended immediately and the related information will be deleted. If you have any information about this, please contact us.
Policy Changes and Updates
nw pk may update this Privacy Policy when necessary. If significant changes are made, users will be notified via their registered email or through a notice on the site. Continued use of the site after changes are made will be taken as consent to the updated policy.
We recommend that you review this page regularly. You can tell how recently the policy was changed by looking at the "Last Updated" date at the top of the page. For general information about nw pk, visit our About Us page.
Common Questions and Queries
You can contact us directly about any matter relating to the Privacy Policy or your information. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. For answers to more general questions, visit our FAQ page.