Responsible Gambling —
Stay in Control
Playing at nw pk should be enjoyable, not stressful. We believe every player can play with awareness, within their own limits. On this page you will find information about protection tools, warning signs, and where to get support.
For ages 21 and above only
The minimum age to take part in any casino game or betting activity at nw pk is 21. Creating or using an account by anyone underage is strictly prohibited. We take the necessary steps to verify age.
Our Commitment to Responsible Gambling
nw pk is not only a place for entertainment — it is an effort to create a trustworthy environment. You can learn more about how we prioritise player protection on our About Us page.
Gambling or betting is a form of entertainment, not a source of income. There is no guarantee of consistent profit from a casino or betting over the long term. Set a fixed budget before each session and stick to that limit.
- Age is verified at account registration; no one under 21 is allowed to create an account.
- Players can set their own deposit limits, betting limits, and session time limits.
- Through the Self-Exclusion feature, any player can keep their account temporarily or permanently closed.
- Our live chat and email support team is available in Bengali 24 hours a day, seven days a week.
- The gaming history and transaction records of an account can be viewed at any time, so players can review them themselves.
- No player is encouraged to play more or deposit more against their wishes.
Tools to Keep Yourself Safe
nw pk offers players several self-control tools. Using these features, you can stay aware of your own playing habits.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing the limit takes effect immediately.
Session Time Limit
Set a time limit for how long you play in one sitting. When the limit is reached, the session will end automatically.
Self-Exclusion
Request that your account be closed for a set period — from one week to permanently. Logging in will not be possible during this time.
Gaming History Review
All your bets, wins and losses, and deposit history are stored in your account — view them at any time.
Bet Limit
Decide in advance the maximum amount you will place on each bet, to reduce the chance of a large loss in a single session.
Cool-Off Period
Take a break for a set number of days. You will not be able to log in to your account while an active cool-off period is in place.
Contact our 24/7 live chat support or write to the support email to activate these tools. Detailed instructions on using the tools are available on our FAQ page.
Recognise the Warning Signs
There are clear signs that gambling may be becoming a problem. If any of the following apply to you or someone close to you, it is time to seek support.
Spending Beyond Your Budget
Spending money after your set budget has run out, or using money meant for other essential expenses on betting.
Chasing Losses
Placing bets repeatedly to immediately recover a loss, and taking on progressively more risk.
Neglecting Family and Relationships
Avoiding responsibilities toward family, friends, or work because of gambling, or trying to keep your gambling a secret.
Anxiety and Mood Changes
Feeling restless or irritable when unable to play; becoming overly excited when winning and deeply discouraged when losing.
Borrowing to Gamble
Taking loans from friends, family, or other sources to use for betting, and having difficulty repaying that debt.
Unable to Stop
Repeatedly deciding to quit gambling but being unable to follow through in practice, or returning after a short time.
Check Yourself
Answer the questions below honestly. If the answer to more than one is "yes", talk to someone or seek professional help. Responsible gambling guidelines are also mentioned in our Terms and Conditions.
Self-assessment is a helpful first step, but it is not a substitute for professional advice. If in doubt, seek help directly.
Am I in trouble?
Where to Find Support
Asking for help is not a sign of weakness — it takes courage. You can seek support through any of the following.
nw pk Live Chat Support
Our Bengali-speaking support team is available 24 hours a day, seven days a week. Contact us via live chat to set account limits or close your account.
Family and Trusted People
Be honest with a family member or a trusted friend. Support from someone close is often the most effective first step.
Professional Counselling
Speak with a psychiatrist or behavioural health counsellor. This service is available at various hospitals and mental health centres in Bangladesh.
Contact nw pk Support
Practical Tips for Safe Play
Following these simple rules keeps gambling enjoyable at all times.
- Decide before you play how much money and time you will spend — and stick to those limits.
- Do not try to "win back" money you have lost — treat each session independently.
- Do not bet when you have been drinking, are under stress, or are tired — your ability to make decisions is reduced.
- See casino or betting as a form of entertainment, not a way to earn money.
- Take regular breaks — concentration drops during long sessions and the chance of poor decisions increases.
- Alongside playing, set aside enough time for family, friends, and hobbies.
- Even when you win, do not put all the money back in — keep some of it aside.
- If in doubt, contact nw pk support right away — do not delay in seeking help.
Questions and Answers About Responsible Gambling
This section contains only questions and answers related to responsible gambling.